How I Got Cheated From Amazon for Trusting Them

So I, Kamlesh Neema ordered a Gold coin worth Rs.138,852.00 from Amazon.in . To my surprise, all I got was an Empty Box. Yes, an EMPTY BOX! The shipment was poorly packed like it had some clothes inside and nothing like it had stuff worth more than a Lakh. On the day of delivery of the product I received an SMS with the name and mobile no. of the delivery personnel. But to my surprise somebody else came to deliver it which is never the case from Amazon or any other e-Commerce site. They have integrated employee ID's. So if you receive an SMS saying that X will deliver your parcel, it is very very unlikely that Y will deliver your parcel, if incase he will always be accompanied by X .

Looking at the packaging, my friend decided to open the parcel right in front of the delivery person. Just when he was about to take the box out, the delivery personnel ran away. Seeing anything fishy ? All this happened on Feb,26.

Since then there has been an array of emails where even an A to Z claim has been filed against the seller. For those who dont know, A to Z claim is , "We want you to buy with confidence anytime you make a purchase on the Amazon.in website; that's why we guarantee purchases from sellers when payment is made via the Amazon.in website. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-Z Guarantee." When a buyer files this claim, the seller is answerable and needs to give a firm reply else there will be legal proceedings against the seller.

This is the reply from the seller after which he stopped replying.

"Dear Mr. Neema,

Greetings for the day!!!

I would like to inform you that we are a reputed company since 1832 and all our orders are packed under surveillance. Also before packaging we do Quality check thrice, then only we dispatch the product.

We have checked the video and see that we have dispatch the product P.N.Gadgil Jewellers BIS Hallmarked 5 gm, 24k (995), Plain Gold Coin(9 Coins). We have also shared the video with Amazon team.

As you've raised an A-Z claim with Amazon and still under review. So I would request you to please contact Amazon as they will help you with the details.

Regards,

PNG Team"

This is what followed later

Me:hmm what i do already its long time

u guys gave me 17 -march date

but still no resolution

Amazon:I can see that a ticket has been locked and a mail was shared that is have shared the details with the concerned team & i have raised the ticket for the same, The ticket ID : 0074983920, i request you to kindly wait for 3 business days to get a reply in this issue.

I can see that mail was forwarded on Friday 18 March 2016 11:21 AM (IST)

I can completely understand. If that happened to me, I'd be really upset too. I can imagine how Disappointment that must be.However we need a chance to resolve it for you I hope you understand that team is already working for you

We need your trust and support to make it right for you

Me:how much time i have to w8 ,every time when i ask u guys saud 3 more days

its too big amoount for me ,so much upset

Amazon:If you want I can check it again so that I can look into it for next 24 hours so that you don't have to panic and it get resolved as soon as possible

Me:yess plzz do it

Amazon:Sure kamlesh I will check it again for you

Please allow me a moment t o create note for you as well

Me:hmm thanks sure

Amazon:Thank you for waiting

I have created a note also I wil check it again

Will

Me:hmm plzz make it possible asap

Amazon:Please do not worry I am here for you and will check it again

Me:i am so panic because of this hope u undersatnd my situation

Amazon:I can understand your concern however we wil try our best to get it resolved as soon as possible

I would feel the same if I had been at your place. We are here for you so we need to work according to your comfort.

If I relate it to myself I can completely understand how disappointing and annoying the situation can be when something like this happens but believe us it was never our intention.

However we will try our best to get it resolved as soon as possible

Me:i only trust amazon thats why i order this big amount

and i shocked when i saw empty box

coz i never expect like this

Amazon:I know it is not acceptable form your side as from our so many competing others you have chosen us to get your order which is an appreciation for us, but this kind of service will affect our image and force you not to choose again.

Be assure that this kind of behavior will not be tolerated as it causes inconvenience to our precious customer which directly affect our image and affect the perception in customers mind with respect to us. I will try my best to change your experience with us in a better way.

Me:hmm can u tell me the date when will i got refund

as its alredy long time

Amazon:As I can see a ticket was raised on 18th and requested for 3 business days please allow us this time to resolve it for you I don't want to set the wrong expectations because it creates an issue later. We are here to help you so whatever is in my hand, I would definitely for you.

Me:hmm oki plzz look into this ,thanks for helping me.

Its 10th of May,2016. 3 months almost and yet Amazon has done nothing about it. I truly think , there was something fishy with the Amazon Transportation Services. This matter would be going to the court soon !

Do Share this Article as much as you can , so that people are atleast aware of what these e-Commerce companies are upto.